Updated 18 August 2021 – Updated – To include TLC and change name of DPO
Team RH Fitness Ltd And Team RH TLC Ltd is fully committed to compliance with the requirements of the Data Protection Act 2018 and all other data protection legislation currently in force. The Regulation applies to anyone processing personal data and sets out principles which should be followed and gives rights to those whose data is being processed.
This privacy notice tells you what to expect us to do with your personal information when you make contact with us or use one of our services.
In this Privacy Notice we’ll tell you:
Team RH Fitness Ltd And Team RH TLC Ltd takes its responsibilities seriously and adheres to the Data Protection Principles as listed below.
When processing data we will ensure that it is:
1. OUR CONTACT DETAILS
Team RH Fitness Ltd And Team RH TLC Ltd is the controller for the personal information we process, unless otherwise stated.
There are many ways you can contact us, including via Facebook, post or email, as follows:
Name: Team RH Fitness Ltd And Team RH TLC Ltd
Postal Address: Unit 11 Portobello Trade Park, Portobello Road, Birtley, Chester-le-Street, DH3 2SB
Facebook Contact: https://www.facebook.com/teamrhfitness/
Our Data Protection Officer is Sue Moon. You can contact her on firstname.lastname@example.org or at our postal address.
2. COLLECTING AND PROCESSING YOUR PERSONAL DATA
2.1 The type of information we have
We collect and process the following information:
When you use our services, you also have the option to provide us with other items of personal data including data we may use to help support you with your goals. This data can include:
Uploading progress photographs and/ or any health conditions are not mandatory requirements of your subscription. Should you wish to remove them at any time, you can do so via your Team RH Fitness web and App accounts, or alternatively you can request us to do this for you.
2.2 How we obtain your data and the purpose for collecting and processing it
Most of the personal information we process is provided to us directly by you for one or more of the following reasons:
· Enquiry about our products and services via the Team RH Fitness Ltd And Team RH TLC Ltd website or Facebook pages
2.3 Lawful bases for processing
Under the current regulations we are obliged to advise you of our lawful bases or reason for processing your information. In most cases, this will be in order to fulfil the obligation of our contract with you, when you subscribe to our services and as detailed in our Terms and Conditions.
Included in our contractual terms, is the option to upload your ‘before and after’ progress photographs. This is purely optional and is not a mandatory element of your Lifeplan subscription. If you do choose to upload any photographs they will only be visible to you and our coaches. On occasion, we may ask for your consent for them to be published on our Website of Facebook pages. Where you grant us permission to do so, they will only be published on our Website and/or Facebook pages and you have the option to remove your consent at anytime. If do wish to have these removed please contact Team RH Fitness via our Facebook page https://www.facebook.com/teamrhfitness/.
In addition, you have the option to provide us with details of any health conditions. Our coaches will use this purely for the purposes of assessing your weight and fitness progress. As with your ‘before and after’ photographs, you can amend or delete your health data at any time via your account on the Team RH Fitness App.
Other lawful bases which we rely upon for processing your data are:
2.4 What we do with the information we have
We only collect and process personal data that is necessary and which is used for the following reasons:
2.5 How we store your information and for how long
We securely store all your data in the Team RH Fitness website, mobile app and associated storage systems.
2.6 Third parties we share your data with
We share your data with third party service providers which we use to operate our business, for example, our marketing and software providers, an encryption service to protect any data files we send you, hosting services providers, payment processing providers and parcel delivery providers. We also use your data to enable you access to our Facebook group. We have contracts in place with our suppliers to ensure that your personal data is protected.
We may also:
We will not share your information with any third parties for the purposes of direct marketing.
2.7 Joint controllers
In order to process any payments such as for your Lifeplan subscription, payment to you under the ‘refer a friend’ scheme or for goods purchased via our online shop, we share your payment details with other third parties who are classed as joint controllers under the regulation. This is because they decide what and how your data is processed. These third parties are:
Your payment details are entered by you and are then stored in the Team RH Fitness website in an encrypted format meaning they are not visible to any member of Team RH Fitness staff nor our website developer.
These details are then transferred to the payment companies who process your data to ensure payment is made. Details of their processing arrangements of your payment details are explained in their privacy notices, which can be accessed via the above web links.
Any questions you have in relation to how your data is used to process such payments should be made to the relevant payment company.
2.8 Social Media
We have both an open page on Facebook (for members and non members) as well as closed group for members only.
Our staff have administration access to moderate the pages on our members only group, on our behalf and as such, they have access to all information shared on our Facebook pages and at times will decide how to we manage it. For example, if you send a message via our Facebook pages that needs a response from us, we may process it in our case management system as an enquiry or a complaint.
Team RH Fitness And Team RH TLC Ltd fully complies with Facebooks ‘pages, groups and events’ policy, ‘Data Privacy’ Policy,‘Community Standards’ and their ‘Terms and Conditions’.
As owners and administrators of the Team RH Fitness And Team RH TLC Ltd Facebook pages, we collect your data as follows and for the purposes as set out below:
Any posts you make to these pages will be available to view by anyone else in the group.
Where you specifically ask for any data you post to the page not to be shared, our moderators will make all endeavours to ensure your post remains confidential and only visible to those Team RH Fitness employees who are granted with administration access.
Under the general terms and conditions of Facebook, you are able to remove any of your posts at your free will and at any time whilst you’re a member of Team RH’s Lifeplan. You may also remove your access to the page or request Team RH Fitness to remove your access, and any of your personal data from this page. Team RH Fitness cannot be responsible for any content that you have posted and which is subsequently shared by other members of the page.
To request your data to be deleted please contact Team RH Fitness via our Facebook page.
When interacting with Team RH Fitness And Team RH TLC Ltd through the Facebook social media platform, we suggest you also familiarise yourself with Facebook’s:
3. DATA SUBJECT RIGHTS
3.1 Your data protection rights
Under UK data protection law, you have rights including:
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
3.2 How to complain
Should you not be entirely satisfied with any aspect of how we have used your data, you can also complain to the ICO at the following address:
Information Commissioner’s Office
Helpline number: 0303 123 1113